Shipping policy
At NÜVIA, we're committed to making your shopping experience as smooth as possible. From the moment you place your order to the moment it arrives at your door, we've got you covered.
1. Order Processing
All orders are carefully prepared and processed within 1–2 business days.
Please note that processing times do not include weekends or public holidays.
During periods of high demand, processing may take slightly longer. We'll always do our best to get your order ready as quickly as possible.
2. Shipping & Delivery
Once your order has been processed, estimated delivery takes:
5–7 business days
Your order will be delivered straight to your doorstep.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs procedures, or other circumstances beyond our control.
3. Order Tracking
As soon as your order ships, you'll receive an email containing your tracking number and a link to follow your package.
Tracking information may take 24–48 hours to become available after shipment.
4. Shipping Confirmation
Once your package has been handed over to the shipping carrier, you'll receive a shipping confirmation email.
Please make sure your email address and shipping details are correct when placing your order.
5. Incorrect Shipping Information
If you notice an error in your shipping address, please contact us as soon as possible at hello@nuviawear.com
We'll do our best to update your details before your order ships. Unfortunately, once an order has been dispatched, changes may no longer be possible.
6. Delayed or Missing Packages
If your package hasn't arrived within the estimated delivery window, please contact our customer care team.
We'll investigate the shipment with the carrier and help you resolve the issue.
7. Contact Us
If you have any questions about shipping or delivery, please contact us:
Website name: nuviawear.com
Company name: NÜVIA
Address: Calle Miguel de Cervantes, 4, Torres de la Alameda, Madrid, 28813, Spain
E-mail: hello@nuviawear.com
Phone: +34 613 02 05 07
Customer service: Monday to Friday, 9:00 AM to 6:00 PM (CET).
Our customer service team responds within 24–48 hours on business days.