Refund policy

At NÜVIA, we want you to be completely satisfied with your purchase. If something isn't right, you have 30 days from the delivery of your last item to request a return, subject to the conditions outlined below.

1. Return Eligibility

Items purchased from NÜVIA are eligible for return within 30 days of delivery, provided they meet the following conditions:

  • Items may be tried on carefully to check the fit and size.
  • Items must not have been worn or used beyond trying them on to check the fit.
  • Items must not have been washed, altered, or damaged.
  • Items must be returned in their original condition, clean and undamaged.
  • Original packaging and any included accessories or components must be returned where applicable.
  • Any original hygiene seal must remain intact, where applicable.

We reserve the right to reduce a refund where an item has been used, damaged, or handled beyond what is reasonably necessary to inspect its condition, where permitted by applicable law.

NÜVIA does not charge any restocking fees for returned items.

2. How to Request a Return

To start a return, please email us at hello@nuviawear.com within 30 days of receiving your order.

Please include your order number and the reason for your return. Our team will provide you with the return instructions and confirm where to send your item.

Please do not send any items back without contacting us first, as unauthorised returns may not be accepted.

Return shipping instructions and any applicable return shipping costs will be confirmed when your return is approved.

3. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at hello@nuviawear.com.

Please include your order number, a description of the issue, and clear photographs where possible. We will review the issue and help arrange an appropriate solution in accordance with applicable consumer protection laws.

4. Cancellations

If you wish to cancel your order, please contact us as soon as possible at hello@nuviawear.com, quoting your order number.

We will do our best to cancel your order before it has been dispatched. Once an order has been shipped, it may no longer be possible to cancel it before delivery, and you may need to follow our return procedure instead.

This does not affect any statutory cancellation or withdrawal rights you may have under applicable law.

5. Exchanges

If you would like to exchange an item for a different colour or size, please contact us at hello@nuviawear.com before sending it back.

We will advise you on the available options and provide instructions for the exchange.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Where required by applicable law, refunds will include the applicable standard delivery costs. Any permitted deductions or exceptions will be handled in accordance with applicable law.

If your refund has been approved but has not appeared after a reasonable processing period, please contact us at hello@nuviawear.com.

7. Contact Us

For all return, refund, exchange, cancellation, or order-related enquiries, please contact:

Website name: nuviawear.com
Company name: NÜVIA
Address: Calle Miguel de Cervantes, 4, Torres de la Alameda, Madrid, 28813, Spain
E-mail: hello@nuviawear.com
Phone: +34 613 02 05 07
Customer service: Monday to Friday, 9:00 AM to 6:00 PM (CET).

Our customer service team responds within 24–48 hours on business days.